Refund policy

Returns 

Our return and refund policy lasts 14 days from delivery. If 14 days have passed since your purchase was delivered, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a refund, your item must be unworn and in the same condition that you received it. It must also be in the original packaging and tags cannot have been removed and/or reattached.

Every item returned will be thoroughly inspected for signs of wear - such as opened boxes, removed/reattached tags, and will be scanned by our ultrasonic sensors and cleaners upon receipt into our studio. If there are clear signs of wear, this will qualify as “wardrobing” and a refund will NOT be granted.

Earrings CANNOT be returned NOR refunded due to hygienic reasons.

Products that cannot be returned or cancelled

Several types of goods are exempt from being cancelled or returned.  

We do not accept product returns/refunds of intimate items, such as earrings. This is due to hygiene reasons. We cannot sell on such intimate items. Under very specific circumstances, at the discretion of AD Jewellery, we may offer you a store credit in this situation.

We do not accept refunds for Made to Order products, such as made to order rings. Please see the section below applicable to Made to Order items.

We do not accept returns nor refunds for Bespoke Orders and Commissions. These are orders that have been designed in collaboration with you as a customer and which have been made for you and in line with your personal requests. An example would be: wedding ring, engagement ring.

We do not accept cancellations of Made to Order products or Bespoke Orders / Commissions, once we have started making these products.

Additional non-refundable items:
- Shipping costs  
- Gift cards 

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded however a store-credit may be offered.

Made to Order, Bespoke Order, Commission purchases

Each piece of Made to Order, Bespoke Order and Commission jewellery can take several days to several weeks/months to create from start to finish, all depending on how you customized your order. 

As such, we do not accept cancellations, returns or refunds of such products in cases of "buyer's remorse" or “changed mind” with respect to Made to Order, Bespoke Order or Commission Purchases.

Additionally, we offer no refunds on custom engraved merchandise.

No 14 day cool off period

Please note that in case of Made to Order, Bespoke Order and Commission purchases, the 14 Day Cool Off Period DOES NOT apply. 

As per Section 6 and Section 28 of the Consumer Contracts Act, the right to cancel a contract within 14 days does not apply to the following goods:

• Personalised goods, or goods made to customer-specific requirements.

 

Ready to Ship Rings

Ordering the correct size for a Made to Order item as well as a Ready to Ship ring is your responsibility. Therefore, if you purchased a ring and it’s the wrong size, we do not offer refunds as ordering the right size is your responsibility.

We can however offer an exchange for a different size (see under Exchanges below), or offer you a store credit at the value of the purchased Ready to Ship ring (provided that a return has been received by us).

 

Refunds (if applicable)

If a return is received and accepted, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

We reserve the right to judge whether an item is faulty rather than miss-treated. Willfull, malicious damage or negligence will void any rights you have to take advantage of the refund or exchange policies. This includes having worn the item. We have state of the art technology in our studio which scans our returns and checks if it has been worn.

If your request for a refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (depending on the payment method used at purchase).


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at welcome@ariannedelaney.com.  

Exchanges (if applicable)

We only replace items if they are defective or damaged, due to circumstances not caused by the customer.

We can also exchange an item for a similar item, for instance the same ring in a different size. In this case, additional shipping costs will be charged to you for the exchange shipment. We offer this service only once per purchase.

If you need to exchange your purchase for the same item but in a different size, send us an email at welcome@ariannedelaney.com and send your item to:

AD JEWELLERY, Rock House, Elm Lane, Great Elm (Frome), BA11 3NY, United Kingdom. 

We will then confirm the additional shipping cost and the dispatch time of your exchange item (which will only be dispatched after receipt of your returned item).

Gifts

If the item was marked as a gift when purchased and shipped directly to you as recipient of the gift, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to gift to you later, we will send a refund to the gift giver. 

Shipping your return products

To return your product, you should post your product to:

AD JEWELLERY, Rock House, Elm Lane, Great Elm (Frome), BA11 3NY, United Kingdom. 

You will be responsible for paying the shipping costs for returning your item. Your return shipping costs are non-refundable. The only exception being where the product is faulty, in which case we will generate a shipping label for you.

In case you are eligible to receive an exchange , depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

We are not responsible for any returned items going missing in the shipping process. Returning items is at the customer’s risk, and we therefore advise sending your return with a reputable logistics provider and always tracked (such as Royal Mail Special Delivery which provides a full end to end tracking service). It is the customers’s responsibility to keep a proof of postage as well as the tracking reference and be able to provide this to us if required.

We will not provide a refund or exchange product in the absence of receiving a return item (for instance when it is not shipped, gets lost in the post). 


Repair Services

To send your product for repair (which needs to be agreed and paid for in advance), you should post your product to:

AD JEWELLERY, Rock House, Elm Lane, Great Elm (Frome), BA11 3NY, United Kingdom. 

You will be responsible for paying the shipping costs for returning your Repair item. 

Depending on where you live, the time it may take for your Repair item to reach us, may vary. 

We are not responsible for any returned Repair items going missing in the shipping process. Returning items is at the customer’s risk, and we therefore advise sending your return with a reputable logistics provider and always tracked (such as Royal Mail Special Delivery which provides a full end to end tracking service). It is the customers’s responsibility to keep a proof of postage as well as the tracking reference. 

We will not provide a refund or exchange product in the absence of receiving a Repair item (for instance when it is not shipped, gets lost in the post).